Frequently Asked Questions

Everything you need to know about your Burley gear and orders.

What is the standard shipping time for Burley equipment?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for those who need their gear sooner.

How do I return a product if it doesn't fit my needs?

We offer a 30-day hassle-free return policy. Products must be in original packaging and unused condition. Simply visit our returns portal to generate a prepaid shipping label.

Are Burley products covered by a warranty?

Yes, all Burley sports equipment comes with a 1-year limited warranty against manufacturing defects. This ensures you can train with confidence in the quality of your gear.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's progress in real-time.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.